Privacy Policy

Introduction

marnosteli.top B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website marnosteli.top or use our business process compliance monitoring services.

We are the data controller for the personal data we collect about you. Our registered office is located at Parkweg 274, 1073 XS Amsterdam, North Holland, Netherlands. Our company registration number is KvK36985214.

Data We Collect

The data we collect depends on how you interact with our website and services. We may collect the following types of personal information:

Information You Provide Directly

• Contact information including name, email address, phone number, and company details when you submit enquiry forms
• Communication preferences and any messages you send to us
• Professional information relevant to our compliance monitoring services
• Account information if you register for our services

Information Collected Automatically

• Website usage data including pages visited, time spent, and navigation patterns
• Technical information such as IP address, browser type, device information, and operating system
• Cookies and similar tracking technologies as described in our Cookie Policy
• Analytics data to help us understand how our website is used and improve our services

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, or your consent. Specifically, we use your personal information to:

• Respond to your enquiries and provide information about our compliance monitoring services
• Process and fulfil service requests and maintain client relationships
• Communicate with you about our services, including sending relevant updates and marketing materials (with your consent)
• Improve our website functionality and user experience through analytics
• Comply with legal obligations and protect our legitimate business interests
• Prevent fraud and ensure the security of our systems and services
• Conduct business analysis and improve our service offerings

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist us in operating our website and delivering our services, subject to appropriate data protection agreements
• With professional advisors such as lawyers, accountants, and consultants when necessary for business operations
• When required by law or to respond to legal processes, court orders, or government requests
• To protect our rights, property, or safety, or that of our clients or others
• In connection with a business transaction such as a merger, acquisition, or sale of assets

International Data Transfers

Your personal data may be processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your personal information.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Contact form submissions: 3 years from last contact
• Client service data: Duration of service relationship plus 7 years
• Website analytics data: 26 months
• Marketing communications: Until you unsubscribe or withdraw consent

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response procedures

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child under 16, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us about privacy matters, please reach out to us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.